Limits and quiet hours

Hourly message limit

Cap how many AI replies a single contact can get per hour. Past the cap, the customer receives the limit reached message and the conversation waits for a person.

Quiet hours

Define hours during which the AI does not reply (for example overnight, if you prefer customers to wait for the team). Messages still arrive and are kept for the morning.

Monthly credits

When a workspace reaches its monthly credit allowance, the AI stops replying and sends the configured auto-reply instead. Admins receive a notification before and when this happens. See AI credits.