Welcome to Loomi Chat
Loomi Chat is a shared inbox for customer conversations with an AI agent that answers first and hands over to your team when it should.
One inbox collects WhatsApp, Instagram, Facebook Messenger, X, Telegram and your website chat. Every conversation, note, ticket and booking for a customer lives on one contact.
An AI agent answers from your own knowledge base — documents, website pages, Q&A — and from your Shopify or WooCommerce catalog. It collects contact details, books appointments, opens tickets and hands the conversation to a person when a human is needed.
Your team works the conversations the AI could not finish: assignments, internal notes with @mentions, templates, broadcasts, comments on your posts, and reports on how the team and the AI perform.
Where to start
- Create your workspace and choose its timezone.
- Connect a channel — WhatsApp is the most common first channel.
- Train the AI with your documents, website and FAQs.
- Invite your team and decide who sees what.
How Loomi is billed
AI work is metered in credits: every reply, suggestion, image description, transcription and knowledge lookup costs a known number of credits. Your plan includes a monthly amount. Fees charged by X for its API are passed through separately in a USD wallet. See Billing.