Reports

Reports use the workspace timezone and compare with the previous period of the same length.

• Overview — new conversations, AI-only versus human-handled, first response times, satisfaction.
• Conversations — volume per day, intents, handovers, close reasons.
• Team performance — per person and team: conversations handled, replies, median and p90 response time, pickup time, closed, CSAT, comments answered.
• Contacts — new contacts per channel, merges, lead share.
• Satisfaction — rating distribution and trend from the feedback requests sent on close.
• Sales and Support — pipeline funnel, bookings, tickets.

Tables export to CSV.