Train the AI

The AI answers only from what you give it. Until it has sources it will say it does not have that information and offer a human.

Go to AI → Knowledge base (also called Training).

Source types

• Website — paste a URL. Loomi crawls the page (and optionally its linked pages), splits the text into chunks and keeps them updated.
• Document — upload a PDF or Word file. Policies, price lists, delivery areas, opening hours and how-to-order guides work well.
• Q&A — a question and its exact answer. Best for short facts the AI must get right.
• Text — any free text.

Strict, flexible or suggestive

Each source has a response mode that tells the AI how closely to stick to it:

• Strict — quote the content as written. Use for prices, policies and legal wording.
• Flexible — may rephrase, must keep the meaning. The default.
• Suggestive — context only; the AI may combine and expand.

Tips that make a difference

• Write the facts the AI needs explicitly: branch names, days of the week, hours, delivery fees per area. The AI is told never to invent details a source does not state.
• Keep one topic per document. Five focused documents beat one 40-page file.
• After uploading, ask the AI the questions customers ask and check the Sources shown under each reply.
• Products come from your Shopify or WooCommerce catalog, not from documents.