Filters

The filter rail on the left narrows the contact list.

• Channel — one or more channels. A contact appears if they have ever had a conversation on a selected channel.
• Assigned — all, assigned to me, assigned to others, unassigned, or AI agent (contacts the AI is currently handling).
• Team member — specific assignees.
• Unread only.
• Idle only — no reply for 1, 6, 24 or 48 hours.

Filters apply in the database, so they work across the whole list, not only the loaded page. The collapsed rail keeps one-click icons for the most used filters.