Invite your team

Go to Settings → Team.

1. Click Invite, enter the person's email and choose a role.
2. They receive an email and sign in with their own password.
3. Optionally put them in a team (Sales, Support…) and tag them with departments. Routing rules and the AI's handover use these.

Roles are explained in Members and roles.

Presence

The top bar shows who else is online. When two people open the same chat, each sees that the other is viewing it.